Terms of Sale
As a comfort to all customers, loyal and new, we provide warranties for the American-Made products we manufacture and sell. All warranties are valid starting the day of delivery based on the tracking number's provided information, without exception. Upon receipt of our products, customers can be assured that they will have a 15-day "no bag break" warranty on all cornhole bags. A 15-day case-by-case "limited" warranty for all custom cornhole boards will be available as well.
While we do offer a wide variety of designs and custom made products, we do our best to get all ordered items out to our customers in a timely manner. During your checkout process, you will be given production times, estimated delivery dates as well as production speed and shipping options. Our "Standard Production" and "Expedited Production" options are not guaranteed. All "Rush Production" orders are guaranteed to be delivered by their delivery date or your money back*.
*: Money back guarantee does not cover shipping courier delays. In a case where we are not able to meet the guaranteed ship by date, the refunded amount will be for production speed service only.
Incorrect/Faulty Item In a case where we send an incorrect or faulty item, we will either replace the item or offer a refund.
Customized Products We do not accept returns on customized products.
Non-Customized Products If for any reason you wish to return your item, we do offer a 30 day return policy. Refunds will be issued within 10 days of the item being returned to our warehouse. Return shipping and original shipping fees (including fees incurred by us for free shipping and/or flat rate items) will not be included in the refunded amount. A 15% restocking fee may apply to help cover storage and handling costs.
If you wish to return an item, please contact our customer service department to obtain an RMA number at 1-877-459-9035.
You can cancel your order any time before your order has shipped. A cancellation fee of $29.95 may be deducted from your refunded amount to help cover expenses, including but not limited to; labor, printing materials, painting materials & fees.
We work hard and we're honest people. If we make a mistake, we'll fix it for you. If you file a charge back against one of your transactions, we're going to bill you a fee (Minimum of $250) to cover our expenses. These expenses include but are not limited to; labor, fees, attorney fees, shipping fees & materials.
Shipping Damages or Issues:
Any product damages that occur during the shipment process must be reported within 15 business days so that we can file a claim immediately. We ensure top-quality products as well as service and being able to have open communication in regards to any and all shipping issues allows us to maintain maximum levels of customer service. When a damage is reported, we do ask for photos to help with the shipping courier claims process and give the option to a full refund or a replacement item.
Data Safety and Concerns:
As a company, we note that we do not store any credit card data and retain no credit information from any of our customers. We use Authorize.net for credit card processing, have efficient fraud protection software and run 256-Bit encrypted SSL connections to ensure safety during all transactions.
Pursuant with California's proposition 65; which requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Drilling, sawing, sanding or machining wood products generates wood dust, a substance known to the State of California to cause cancer.
Last Edited on 2016-07-29